Casino play
Our casino is made for fans of slot machines, roulette and poker.
Bass Win Casino
Welcome to Bass Win Casino, home of our online casino, our sportsbook and our app. Open an account, fund it, play or bet, and find how withdrawals, bonuses and support work with us, all on one page.
Our casino games
Browser play
All games run in browser mode with no software to download, so you click a game icon and the reels start.
Your account
Sign up and sign in
To open an account, you give us your email address, name, date of birth and phone number, and choose a password you will use to sign in. Your name must match your real name, because we may ask for documentary proof of your identity, and if you decline to provide it we can suspend the account until the documents arrive or close it permanently. By registering you confirm that you have given accurate and truthful personal information and that you will update your profile in good time when anything changes, otherwise restrictions or even a freeze of the account may apply.
Already registered? Sign in to your account
One account
You can register only one account per computer, IP address and phone number, and we may identify all accounts that belong to one person. Any further account opened by the same person is a Duplicate Account and may be frozen or closed at any time for serious breaches of our rules. If you lose access to your main account and need a new one, tell us first and get permission from our administration.
If we identify a Duplicate Account, we can close it and invalidate all transactions made from it. Refunds, winnings and bonuses received or accumulated while using it will be forfeited, and we may claim back funds withdrawn from it, which you are then obliged to return. Reimbursing funds in the bonus or live balance of a duplicate account is at our discretion with no obligation on our side, and we decide alone whether to refund lost funds used to bet from it.
Requests to refund lost funds or original deposits from a duplicate account are refused when the account was opened deliberately to receive extra bonuses or promotions, or opened only to recover initial deposits, and where we determine that an account was created intentionally to abuse our terms, the initial deposits are not returned. Creating duplicate accounts on any of our sites is prohibited, one account across all our sites is the rule, and all such accounts may be blocked and their funds confiscated without prior notice. If you are unsure whether you already registered with us, our online support can check for duplicate accounts so you stay within our terms.
Account eligibility
You must be 18 or older to register and use our services. We may request copies of documents that confirm your age, and if we cannot confirm it your account is suspended. If you take part in gambling with us before reaching the legal age, the account is closed, transactions from that period become void and the related funds are forfeited, bets from that period are cancelled, winnings from that period are forfeited and you agree to return any funds you withdrew on demand.
In some countries online gambling activities are prohibited by law, and we cannot give legal advice or guarantee that your use of our services is legal where you are, so the decision and the responsibility under your country's rules rest with you. By using our services you confirm that your use is consistent with the current legislation of your country, and we bear no responsibility for illegal or unauthorised use.
We do not allow anyone who is a citizen of, lives in or is located in the Netherlands, Ukraine, France, the USA, Georgia, Spain or Italy to open an account or deposit into one, and we may change this list at any time without prior notice. An account opened or used from these countries breaks our rules and will be blocked, and we decide alone on paying out deposits, balances and other funds from blocked accounts.
Countries without site access
Access to our site is also prohibited from China, Hong Kong, Taiwan, Andorra, the United Arab Emirates, Afghanistan, Albania, Armenia, the Netherlands Antilles, Argentina, American Samoa, Austria, Australia, the Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bolivia, Brazil, Belarus, Canada, Switzerland, Côte d'Ivoire, the Cook Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Germany, Denmark, Algeria, Ecuador, Estonia, Ethiopia, Finland, the Faroe Islands, Gibraltar, the Gambia, Greece, Honduras, Croatia, Hungary, Indonesia, Israel, the Isle of Man, India, Iraq, Iran, Iceland, Jersey, Japan, Kyrgyzstan, Kuwait, the Cayman Islands, Kazakhstan, Lebanon, Liechtenstein, Liberia, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Montenegro, North Macedonia, Malta, Mexico, the United States of America, Malaysia, Norway, New Zealand, Peru, French Polynesia, Papua New Guinea, the Philippines, Poland, Puerto Rico, Portugal, Reunion, Romania, Serbia, Rwanda, Saudi Arabia, the Solomon Islands, Sweden, Singapore, Slovenia, Slovakia, San Marino, Sao Tome and Principe, Sint Maarten, Syria, Thailand, Tajikistan, Tunisia, Turkey, Uganda, Uruguay, Uzbekistan, the Virgin Islands, Vietnam, Samoa and South Africa.
Recover access
To recover access, use the Reset password button when you open our site, type the email address you registered with in the pop-up window, then follow the instructions in the letter we send you.
Account activity
While playing in our casino you may have only one active tab open from your account. If we detect play from several tabs at the same time, all winnings from that period are cancelled and the account may be blocked.
After 180 days without a login, the account becomes inactive and we charge an administration fee of £5 each month while it stays inactive. The monthly fee can change. If less than £5 remains, the whole balance is debited, and once the balance reaches zero no further fee is taken.
Deposits and withdrawals
Deposits
You need to deposit money into your account before you can start playing. To deposit, open the Cashbox, choose a payment method that suits you, enter the amount and follow the steps on the payment page, keeping an eye on any currency conversion shown. If you want a bonus with your deposit, activate the bonus first and then make the deposit. You can use any payment method available in the Cashbox, and if a request cannot be made with a method you used before, you can choose another available one, in which case additional checks may be required.
All funds you deposit must be of legitimate origin, and you agree not to deny or cancel payments you have made in a way that leads to a chargeback by a third party. We do not accept money from third parties such as relatives, friends, partners or spouses, deposits are possible only from accounts, payment systems or bank cards registered in your name, and if a security check finds a breach of this rule, all winnings are confiscated and deposits are refunded. When funds are returned to their rightful owner by bank transfer, the recipient pays all bank charges/commissions.
If you deposit through the paid SMS service, you may use only one phone number, and the number in your profile must be accurate. Taking any form of credit from a mobile network operator for deposits is not allowed, nor is making SMS deposits with such loans while your balance is negative, and a breach of this rule leads to blacklisting and a blocked account with no withdrawals.
We do not accept cash sent to us, and we may use third-party organisations and financial institutions to process your electronic payments and our payments to you, which you agree to cooperate with as long as their terms do not conflict with ours. You agree to honour completed transactions and to refrain from any attempt to cancel operations related to payments, and to compensate us for funds and any costs of collecting your deposits. If we find cash deposits we consider suspicious or fraudulent, including the use of stolen credit cards, chargebacks and cancellations or deposits made to move money between payment systems, we can block the account, cancel payments and reclaim winnings, inform the relevant authorities and organisations including credit reporting agencies, and use debt collection agencies to recover payments. We are not liable for any unauthorised use of credit cards, whether or not they have been reported stolen.
Your account with us is not a bank account. Insurance, guarantees and protection by deposit insurance, bank insurance or any similar scheme do not apply to it, and no interest is applied to the funds in your account. The rates of all currencies, bitcoin included, can change, and we are not responsible for those movements.
With our 1-Click system you agree to pay for anything you order and for extra costs such as duties and taxes, and once you click Payment the payment cannot be cancelled or withdrawn. The payment provider only ensures the payment is made and is not responsible for additional services or for breaches of local law. As the owner of the payment card you confirm your right to use it, that you have reached the age of majority and that gambling is legal where you live, and you are responsible for local laws, timely payments and any extra commissions or expenses. We are not responsible if card details cannot be processed or your issuing bank refuses to authorise a payment, nor for the quantity, quality or price of anything bought with your card. If you disagree with any of this, decline the payment in good time and contact our support or administration if needed.
Withdrawal request
You can request a withdrawal once all payments into your account have been verified as authorised, with none cancelled or reversed, and all verification activities are complete. Your profile must be complete, with at least one verified phone number and one verified email address. When you create a payout request, you must have made at least one successful deposit in the last 30 days, and this also applies when you have placed bets with bonus funds. If you have not deposited in that period, make a deposit and meet the betting requirement before you request a payout.
Under our anti-money laundering policy every deposit carries a ×3 wager, so you place bets totalling three times the deposit amount before withdrawing, for example £30 of bets on a £10 deposit. You can see whether you have met this requirement on the withdrawal page. Complete all conditions of any bonus you activated, make sure the payment details in your request are correct and confirm all your documents, ideally uploading them before you create the request.
Withdrawals go to the same payment method you used to deposit, unless we decide otherwise or the payment system does not allow withdrawals, and if that method is unavailable because of technical problems we may offer an alternative. If you deposited with more than one method, we may split the withdrawal into several parts and pay each part through a specific payment system in line with anti-money laundering rules. Deposits made with a MasterCard credit card are refunded through alternative payment methods, because MasterCard rules rule out returning funds to that card.
Before you request a withdrawal, finish or cancel any unfinished bonus games, such as free spins partly or fully played with free bets and risk free bets, along with any active bonus rounds, free spins or risk free bets. You can have only one withdrawal request at a time, and we process requests in the order we receive them. To follow a request, open the Cashbox and press Withdrawal history.
To confirm your email, log in, press Confirm email and click the link in the email we send, checking your Spam folder if it does not arrive. To confirm your phone, log in, enter your number, press Confirm number, type the code from the SMS and press Confirm, or press Resend SMS if something went wrong. Our support helps with any difficulty along the way.
Processing and checks
A withdrawal request may be processed within 36 hours, and processing typically takes 24 to 36 hours. It can go faster in some cases, for example when you upload your documents in advance in your Profile.
We may run additional checks on gaming transactions, and these cannot last longer than 30 days. We may also verify your winnings by requesting information from the game provider, which can take up to 30 calendar days. If we have reasonable grounds to believe you are using prohibited software or breaching our rules, we may investigate for up to 75 days, and your account functions are restricted during that time.
Payout limits and fees
Withdrawals follow payout limits of £2,000 a day, £10,000 a week and £40,000 a month, taking your player status into account, and in certain cases the monthly maximum may be agreed otherwise with our administration.
We may charge a fee equal to our expense, 20% of the amount withdrawn, on withdrawals of money that was not used in play. For live dealers, video poker, table and other games, the minimum required bets are triple the deposit amount, and play in Live Slots does not count towards the deposit wager.
Payment verification
On every card photo, the first six and last four digits of the card number must be visible and the CVV on the back hidden. To verify a Visa/Mastercard card, photograph its front and back so the masked number shows the first 6 and last 4 digits, together with the holder's name and surname and the expiry date. If the card carries no personal details, a statement with the cardholder's name and the last four digits of the card confirms ownership of the unnamed bank card. For a virtual card, send screenshots of the full app page showing the masked card number, expiry date and cardholder's name and surname. For Revolut, provide a Card Confirmation statement listing all your Revolut cards. Add only the payment methods you actually use to your profile, and you can upload all bank cards used to make deposits.
Identity and address
Every player who deposits with us is subject to KYC procedures and due diligence, and we may ask for a photo of you holding your identity document. The selfie helps prevent your documents being used by unauthorized persons. Checks may be done electronically through third-party databases, by phone or by requesting documents, and we may carry out extra procedures to verify your identity before and after you deposit. If the KYC policy is breached, we may reject your applications or stop serving you.
During our relationship we may request one or more documents, including a valid passport, driving licence or ID, proof of address, photos or scans of both sides of the cards used to deposit, and a bank statement for those cards showing recent transactions with us. For proof of address, our terms name a utility bill issued within the last 30 days or a bank statement showing your name and address, our general address check accepts an official document such as a bank statement, a utility or service invoice or a letter from a government institution issued within the last 6 months, and if you rent, payment receipts go to someone else and you do not use bank cards, any official document with your full name, address of residence and an issue date within 3 months is accepted.
An address document must show your full name, address of residence and date of issue, so the registration page in a passport is not suitable because it lacks some of these details. To verify your identity, upload a photo of your driving licence, ID or both sides of your passport spread, showing your full name, date of birth exactly as in your profile, the document series and number, the issue date and the expiration date where one is given, in good quality with the whole document visible. The document must have a fully visible series and number, as this is the only way we can confirm it is authentic. If you do not have a passport, a residence permit is accepted instead.
If a requested amount is £1,000 or more, or in other cases where verification is needed, we carry out an identification process and ask for copies or digital photos of your passport, driving licence or ID and a utility bill for your address, with mobile phone bills not accepted, plus copies of the front and back of any plastic card you deposited with. Our financial department requests these documents, and if you want to be identified before any request, our support team will give you the steps. Documents are processed faster when you have an active withdrawal request, and otherwise they are handled on a first-come, first-served basis.
To prevent money laundering we may check any transaction and, in certain cases, ask for a declaration of your source of earnings with supporting documents such as bank statements and payroll records. If you do not provide what we request, we may block the account and suspend further activity, and we may also block withdrawals if we have suspicions about your account under our legal, regulatory, anti-money laundering and anti-fraud obligations. Withdrawals are checked under anti-money laundering and counter-terrorism financing laws, we report suspicious transactions to the relevant financial intelligence units and disclose your identity, deposits and withdrawals, and if we suspect a transaction is linked to money laundering or terrorist financing, the account and any deposits, bonuses and winnings stay blocked until the investigating authorities permit release or a competent court orders it.
We may use third-party agencies to verify your age, identity, address, payment details and methods against public or private databases, and by agreeing to our terms you allow us to obtain and record that personal information. Withdrawals may be restricted during the verification process.
Our app
Android installation
On Android, press Download and the file starts downloading straight away, then open it from the Downloads folder and install the app.
iOS installation
On iOS, tap the icon in the tab bar, scroll and select Add to Home Screen, tap Add to confirm and find our icon on your home screen. Turn on notifications to receive the installation bonus.
Installation reward
Installing our free app earns a bonus tied to your deposit, £5 for a deposit from £1, £10 for a deposit of £51, £15 for a deposit from £101, £20 for a deposit of at least £251, £30 for a deposit from £501 and £50 for a deposit from £1,001. The bonus goes to players who deposited at least £1 before installing the app or within 72 hours after installing it, and it is awarded once.
Bonuses and cashback
Activate and use a bonus
When you register and play with us, you can be rewarded with bonus money for various achievements. The maximum bonus sum is up to £1,000, and our administration may set limits on the maximum sum received when a bonus is activated.
A bonus must be activated before you receive it. The bonus is added to your account, and bets come from a total balance made up of main and bonus parts. Winnings go to that total balance and cannot be withdrawn until the active bonus is fully wagered, and once wagering is complete the bonus amount moves to your main balance, so you can withdraw any amount within the available funds. Not every bet counts towards wagering, as some games do not count or count at a lower rate. Bonus wagering conditions are annulled when your balance reaches £0.20, and a bonus is a reward that cannot be exchanged for compensation under any circumstances.
Several bonuses can sit in your personal cabinet at once, but only one can be active. Each bonus shows a status. In profile means it is available for activation, Activated means it is waiting for a deposit, Pending wagering means it is waiting for you to wager it, Bonus wagered means all requirements are met, and Bonus canceled means you or our support cancelled it. You can activate the next bonus once the previous one is Wagered or Canceled, and while a bonus is Pending Wagering the system will not let you activate another.
A verified phone number is a mandatory condition of identity verification and of receiving bonuses, and without it you may be excluded from our bonus policy.
Bonus stakes
The maximum bet for sports and cybersports is £50, and the maximum bet that counts towards wagering a bonus, including buying bonus or additional rounds, is £2, with bets or buys of more than £2 at one time not permitted while a bonus is active. Betting more than £2 with an active bonus may be treated as abuse of bonus offers and may lead to confiscation of all winnings obtained that way.
Each wagering bet must not exceed 20% of the bonus amount, and a bet of 20% or more is not counted and we recheck the wagering status of the bonus. The bet percentage can change depending on the bonus, and our support team can confirm it if you are unsure. Bonus wagering in sports and cybersports betting progresses three times faster when the odds are not less than 1.55.
7-Day Battle
Our weekly 7-Day Battle tournament has a prize pool of £10,000, and from Monday to Sunday you place bets in slots to compete. The first 1500 players receive bonuses and loyalty points, and winners claim free spins in the Jokers Fire Bar slot or bonuses of up to £2,000 with a 75x wager. Your ranking depends on the sum of your bets during the tournament, and every participant also receives loyalty points as a gift.
To receive a prize for a winning place, you need to place enough bets to stay among the leaders of the tournament leaderboard. Only selected slots take part, with the list of games shown on the tournament page, and bets placed with bonus money do not count towards tournament progress. A bonus awarded after the tournament ends is valid for 7 days.
Eligible play
Not all bets count towards a bonus, and bets on table games such as roulette, sic bo and baccarat and on all types of video poker are not counted. In Space Plinko by Veliplay, the bonus wagering rate is 0.1. Postponing any game rounds, free spins and bonus games included, is forbidden, and if we detect delayed rounds we may block the account and confiscate all funds.
Games excluded with a bonus
With an active bonus, play is not permitted on Flowers Christmas Edition, Immortal Romance, 1429 Uncharted Seas, 2 Million B.C., 300 Shields, Absolute Super Reels, Agent Valkyrie, Art of the Heist, Aztec Treasures, Basic Instinct, Beautiful Bones, Bewitched, Bikini Party, Blood Suckers, Blood Suckers II, Book of Oz, Break Da Bank Again, Bust The Bank, Castle Builder, Castle Builder II, Cool Buck, Cool Buck 5 Reel, Copy cats, Craps, Creature from the Black Lagoon, Dead or Alive, Dead or Alive II, Devils Delight, Diamond Wild, Divine Dreams, Double Joker, Dr. Jekyll & Mr. Hyde, Dragon Dance, Dwarfs Gone Wild, EggOmatic, Flowers, Flowers Christmas Edition Touch, Forsaken Kingdom, Go Bananas, Golden Goal, Gunslinger, Hot Ink, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jackpot Rango, Jimi Hendrix, Jumbo Joker, Kobushi, Koi Princess, London Hunter, Lucky Angler, Lucky Clover, Lucky Leprechaun, Medusa, Mega Joker, MegaBoy, Mona Lisa Jewels, Paint, Peek-a-Boo, Pinocchio, Pumpkin Patch, Queen Of Gold, Rambo, Reel Gems, Reel Gems Flash, Reel Steal, Retro Reels, Retro Reels Flash, Retro Reels Extreme Heat, Retro Reels Extreme Heat Flash, Retro Reels Diamond Glitz, Robin Hood, Scarab Treasure, Scrooge, Secret of the Stones, Secrets Of Atlantis, Secrets Of Christmas, Showdown Saloon, Simsalabim, Spectacular Wheel of Wealth, Spooky 5000, Stardust, Sugarpop, Super 7, Blackjack, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Lucky Frog, Super Lucky Reels, The Best Witch, The Ninja, The Wish Master, Three Card Rummy, Three Musketeers, Thunderstruck, Thunderstruck II, Tiger's Claw, Tomb Raider, Tomb Raider II – Secret of the Sword, Tree Of Fortune, Triple Edge Poker, Ultimate Super Reels, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire – The Masquerade – Las Vegas, Victorious, Wheel of Wealth, Wheel of Wealth Special Edition, MP Wheel of Wealth Special Edition, WhoSpunIt Plus, Wild Orient, Zombie Hoard, Zoom Roulette, Golden Goals, Steam Tower, Mystery Joker 6000, Sushi Bar, Demi Gods 3, Le Kaffee Bar, Machine Gun Unicorn, Sizable Win, Classic Fruit, Downtown, Kitty Cash, Ghost Pirates, Scroll of Adventure, Domnitors, Gnomes' Gems, Mystery of LongWei, Platoon, Charming Lady Luck, Hot Shots, The Tipsy Tourist, Thrones Of Persia, Clover Riches, The Angler, Bork the Berzerker, Hawaii Cocktails, Magic of Sahara, Solar Queen, Wisps, Soccer Slots, Thor – Stormlord, Shaolin Spin, Feathered Frenzy, Plinko, Gypsy Rose, Gold Train, After Night Falls, 221B Baker Street, Centurio, Wild Spirit, Zentaurus, Zipper, Supernova, Age of Dragons, Age of Ice Dragons, Atlantis Thunder, Atlantis Thunder St. Patrrick's Day, Bangkok Dreams, Burning Diamonds, Desert Gem, Dino Odyssey, Fire Eagle, Gates of Babylon, Gold Fire 7s, Joker 3600, Joker Supreme, Mammoth Chase, Mammoth Chase Easter Edition, Marmaids Galore, Monkey God, Ruby Hunter, Tiger Claws, Tree of Gold, Wildcraft, Wild Mine, The Catfather, Beowulf, Fruit Boxes, Slotomon Go, Fortunes of Sparta, The True Sheriff, 3 Charms Crush, Guns N' Roses, Mamma Mia 2D, Big Bad Wolf, King of Slots, Coins of Egypt, Demon Jack 27, Vegas Dreams, Nitro Madness, Red Seven, Good Girl/Bad Girl, Fruit Warp, Max Quest – Wrath of Ra, OXO, The Chicago, King Arthur, Flaming Fruit, Wild Bells, Ice Age, Pimped, Triple Joker, Casino Royale, Wild Swarm, Treasure Island, Monkey 27, Barber Shop Uncut, Jungle Adventure, Disco Fever, GEMiX, Motorhead, Puppy Love Plus, Scudamore's Super Stakes, Irish Charms, Mysterious, Black Mamba, Aztec Magic Deluxe, Neon Staxx, Bookie of Odds, Kick Ass, Break Away Deluxe, Goldilocks, Wild Wild West – The Great Train Heist, Hot As Hades, Triangulation, Rise of Olympus, Moon Princess, Hound Hotel, Musketeer Slot, True Illusions, Ring of Odin, Testament, Racing For Pinks, Age of Discovery, Money Farm 2, The Great Albinic, Wild Turkey, Gifts of Ostara, Pollen Nation, Gift Rap, Fantasy Park, Bush Telegraph, Fruit Mania, White Rabbit, Back To Venus, Book Of Ming, Rise of Merlin, What A Hoot, Bamboo Rush, Myth, Dazzle Me, Fortune Rangers, Warlords – Crystals of Power, Football – Champions Cup, Hooks Heroes, Arcane – Reel Chaos, Big Chef, The Vault, Wixx, Age of Conquest, Solar Temples, Spellcast, Lucky Riches – Hyperspins, Draculas Castle, Euphoria, Tower Quest and Cool Wolf.
Bonus misuse
Our games are for entertainment only, and every bet is non-refundable because the product is virtual and used instantly, with real-money stakes deducted from your account straight away. A bonus is a reward for players, and safe wagering of the bonus is never a route to commercial gain or profit-making. To protect against fraud we may check your gaming and payment history at any time, and if we find misuse we take action, which may include removing the possibility of future bonuses or seeking compensation for losses incurred.
Examples of misuse include placing many bets with minimal expected winnings to wager a bonus quickly, such as covering every roulette number or both black and red, known as mirror bets, which may lead to additional verification and possible account blocking. Building up a balance with large bets and then cutting stakes 2 or more times to wager the bonus with less risk is also checked and may lead to account termination. Any variation that combines elements of these patterns may count as misuse of our bonus policy and may trigger additional checks. We may change the terms of our bonus policy at any time, and keeping up with current changes is your responsibility.
Cashback calculation
Cashback is calculated once a week, with the crediting period starting at 00:00 UTC on Thursday and ending at 00:01 UTC the following Thursday. The amount is your total deposits for the period minus total withdrawals for the period minus your balance at the time of calculation, multiplied by your cashback percentage, which depends on your total deposits for the week.
| Weekly deposits | Cashback |
|---|---|
| £100–£500 | 5% |
| £500–£1,000 | 7% |
| £1,000–£2,500 | 10% |
| £2,500–£5,000 | 12% |
| £5,000+ | 15% |
Claim cashback
To claim credited cashback, go to Available Cashback and press Claim, and you have 3 days to activate it before it expires. Cashback activation becomes available once open sports bets have been settled and any active bonus has been wagered or cancelled. You must be subscribed to the Telegram bot to receive cashback. Cashback is credited in real money, free from withdrawal or usage restrictions of its own.
Our sportsbook
Bet types
Our sportsbook rules govern all our interactive sports betting products and services and form part of our general terms. A single is one bet on an individual selection, and its potential return is the stake multiplied by the odds offered. A multiple, also called a combo, accumulator or parlay, needs every selection to win, its total odds are the odds of each selection multiplied together, and if one or more selections are void, the remaining selections will stand.
A System bet combines several selections into smaller bets, so it can still return something when some selections lose. For example, doubles from 4 selections make 6 bets, if only 2 selections win then one double wins and 5 lose, with the return depending on the odds of the winning combination, if 3 win then 3 doubles win and 3 lose, if all 4 win then all 6 doubles win, and if none or only one wins the system bet loses.
Bet Builder may be offered in football, basketball and certain other sports, letting you build a multiple of two or more selections from the same event. Every component has to win for the bet to win, singles and system bets are not accepted on Bet Builder, and if one component is void the whole bet is void.
Bet acceptance
We honour only bets placed through our official channels. Except for live events, bets must be placed before the official event start time or an earlier preset time, and we may void all or part of any bet accepted in error after betting closed or where you could have known the outcome. We may refuse part or all of any bet, and a bet is valid only once a unique bet receipt is issued, which you can confirm in your account history or with our helpdesk.
If our rules are ambiguous, the terms of a specific offer or promotion take priority, then Sports-specific rules, then our general sportsbook rules. Event information such as venues, start times, tournament rules, scores and statistics comes from third parties in good faith and may be subject to time delay or be inaccurate, official sources prevail in any discrepancy, and betting on displayed data is at your own risk, with no liability on our side for incorrect information or for losses resulting from it. Understanding the rules and state of an event you bet on is your responsibility.
Changes and cancellation
A sports bet cannot be changed or cancelled unless it was accepted in error, while our general rules let you ask to cancel a bet by sending a request to our support service, with that bet counting as cancelled only from the moment we send you a cancellation confirmation and staying active if the request is not received or processed in time.
Odds and void bets
Bets voided because of abandoned or postponed events, matches played before the scheduled time or date, technical errors or obvious errors have their stakes returned, and a void selection in a multiple is settled at odds of 1.00 with the multiple standing on the other selections.
We may void bets wholly or partly, or withhold payment, in circumstances that include bets accepted in error, bets accepted after a material event such as a goal before the odds updated, bets at old odds during downtime, outages, cyber-attacks or other technical failures, outcomes already known, odds or match outcomes manipulated by criminal or fraudulent actions, significant changes to an event's parameters or rules, collusion between two or more customers, bets placed to abuse a bonus, free bet or similar promotion, automated systems or bots, use of the account by anyone other than the holder to profit, and arbitrage betting.
Bets may also be voided for events that did not take place or were not played as listed, winning selections not offered, obviously wrong odds judged against a consensus of major sportsbook operators, incorrect odds caused by live delay, bets accepted during actions that could sharply change the odds such as a penalty being taken, and bets based on an incorrect score, statistic or other data, and a bet can be voided before or after settlement. We may also adjust any payout made in error or otherwise subject to amendment under these rules.
Related selections
Related Contingencies, meaning selections whose outcomes could affect each other such as a team winning a semi-final and the same team winning the tournament, cannot be combined in a multiple, a related multiple accepted in error may be voided, and where dependent events are included in one multiple, those with the lowest odds are excluded. Betting on events you take part in or are directly linked to is forbidden, as are simultaneous or repeated bets by a group of people, such as a syndicate, that get around maximum stakes or payouts. Bets on events at odds smaller than 1.55 and cashouts do not count towards the deposit turnover requirement.
Settlement
We settle bets on results and statistics from the official governing body of each competition, with podium presentations and medal ceremonies counting as official results, and we use independent evidence where official statistics are missing or clearly wrong. We may delay payout while a suspected incorrect result is investigated, results shown on our site come from a third party and are indicative only, and bets on a market whose outcome cannot be validated are void. Later changes to a result, or a result declared void by the governing body after the event, do not affect settlement, which follows the original result.
Unless a sport or bet type says otherwise, bets on an officially postponed or abandoned event stay open if it takes place and is completed by midnight local time on the day after the scheduled match date, and are void otherwise. Bets on an abandoned event that are already determined stand, for example under or over 1.5 goals when a match stops at 1-1. If an event moves venue, bets stand unless the match moves from the intended home team's ground to the opponent's, or for international matches to another country, and we may void any bet where a venue change has a significant impact on the odds.
Markets such as ball possession, shots on target or rebounds are settled on the definitions used by the official governing bodies, and complaints based on personal interpretations are not considered. We aim to keep every potential winner on offer and may include an Other selection, where Other is not offered we may add selections after the first list is published, including on request, and if the eventual winner was unavailable a non-runner reduction may apply. In a tie between two or more competitors, Dead Heat rules split the stake, with two tied selections putting half on the winning selection and losing the other half, and with more tied selections the stake is divided proportionally. If a participant is disqualified from a later phase, the disqualification counts from the time of removal and previous results stand unchanged.
Cash Out
We offer Cash Out on certain events, and on most markets, letting you settle all or part of an open bet early at the value offered, locking in a profit or loss without waiting for the event to finish. A successful Cash Out shows a success message, appears in Transaction History and credits funds to your account. A full Cash Out settles the bet so later events do not change the amount returned, while a partial Cash Out settles part of it and later events affect only the part still open.
Acceptance of a Cash Out counts as a bet and follows all our betting rules, limits and restrictions. We may reverse a Cash Out payout after errors or potential errors, including incorrect calculations or pricing. We work to maximise the availability of Cash Out but cannot guarantee it for every bet at all times and accept no liability when it is unavailable. Cash Out on bets placed with free bets is available purely at our discretion, and we may suspend or disable Cash Out at any time.
Sports investigations
Dishonest play of any kind is prohibited, even where it is not listed in our rules, and so is any activity aimed at an unfair advantage. With valid grounds to suspect violations or irregular play, we may run an investigation lasting up to 75 days, with your account limited in its functions throughout. We may declare such bets invalid and block the accounts involved, and the English version of our terms prevails over any translation.
Responsible gaming
Request a break
If you feel you need a break, write to our Support Service and we will disconnect you from our service for a while, with account blocking in this case possible only after a call from the support manager to the account owner.
Time and money
Treat gambling as entertainment rather than a source of additional income or profit, keep your expenses under control, and never play with amounts you could not afford to lose. Control the time and money you spend, do not try to win back a loss straight away, and return to the game after a while instead.
Chat self-exclusion
Self-exclusion made through our online chat lasts 30 days from the date of blocking.
Registration restrictions
If you have or have had a gambling addiction, or you are or have been a member of an organisation that regulates or restricts access to gambling, such as GamStop, please do not register with us, and if you already have, contact our support straight away by any available means so we can block and close your account. By registering you declare that neither applies, continuing despite this is entirely your responsibility, including any financial losses, and we take no responsibility for losses arising from gambling on our platform.
Contact our support
Get in touch
For any question, including during registration, call us on +441294620814 or write to our online support.
Account changes and complaints
You cannot change your name, phone number or email yourself, because each change needs additional verification on our side, so contact support to make it. If you have a complaint about our site, contact our support service first and then file the complaint.